Do not use this Company. We rang to be collected as informed on the paperwork. They said to go to the collection point and they would be with us in 40-45 minutes and the driver would then ring us to tell us exactly which place to stand and meet him. Nobody rang. We kept ringing and the original phone we rang then kept going straight to answerphone we left messages as we were concerned our car had been stolen and still no one picked up the phone. After waiting for 1 hour 30mins with two ill people we managed to make our own way back to the Holiday Inn carpark (at our extra cost)at Heathrow (which they must rent for drop off) where we had dropped off the car. The men were there and thank god our car was too. They work out of the back of a van we told the man how terrible his service was and he really didn't care. We don't know where our car was parked probably a field as it came back covered in dirt. Also they add a charge of £6.00 for the dropping off and £6.00 for collection which you have to pay when you are dropped off. They provide a disgraceful service and if you want to arrive on time to catch your plane or get home quickly after a day travelling do not use the Company.
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