I had previously stayed at this hotel without major issues, but my last experience was unacceptable. They charged my room twice and instead of refunding the deposit, they applied it as an extra payment without my consent. Resolving this has been a nightmare as the staff refused to rectify their mistake and offered no solutions, leaving me to deal with the booking platform alone. A hotel at this price point should manage basic billing correctly. The lack of accountability and customer support was very disappointing. Unfortunately, I won't be returning after this.
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