The hotel was in a fantastic location, very central, and I was excited to be near Times Square and Central Park. My daughter and I stayed for a week, and everything was fine until the day before our departure when a bag containing my dirty clothes went missing from our room. Management was helpful, but no one claimed to have moved the bag. Upon checking out, we were told the nearly $300 destination fee would be reversed, but over a month later, my emails have gone unanswered and the money hasn't been refunded. I would have considered staying here again, but I won’t be returning after this experience.
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