Booked to stay at Parkdean Southerness 24 to 27 October 2025. Appalling experience. Caravan was not fit to have anyone staying in, massive gaps around door frames and windows - one actually falling out the frame itself. Had to block the window with a duvet from one of the beds as it was an extremely cold and windy weekend. Called reception who sent a handyman, however he just pushed it shut a bit and said will need to order a new hinge. Great stuff on a cold weekend on the west coast of Scotland. Then to make matters worse the whole heating system decided to stop working on the Saturday night, no heating and no hot water. Called the out of hours number.................switched off. Left first thing on Sunday morning, emailed the reception heard nothing. When I returned home I left a review and was offered £50 off next Sept/Oct if I book within a month (same as every guest who stays) and £50 vouchers to spend on site (no idea if there was a time limit on these). The caravan was not checked, service was appalling and there was no way to contact any one for help. The reply was sent to my email address which I have not had access to for 5 days. Please advise exactly how I send an email address for you to contact as I don't have any information on how to do this. Putting a short time limit on replies is very unhelpful
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