Review Time
Absolutely amazing start of the season, had a leaking rad and other repairs. Riley and Jake from Cambersands (security came to our rescue). Felt like VIP’s everything was sorted they both provided fantastic customer service. Thank you again.
Absolutely amazing start of the season, had a leaking rad and other repairs. Riley and Jake from Cambersands (security came to our rescue). Felt like VIP’s everything was sorted they both provided fantastic customer service. Thank you again.
Absolutely amazing start of the season, had a leaking rad and other repairs. Riley and Jake from Cambersands (security came to our rescue). Felt like VIP’s everything was sorted they both provided fantastic customer service. Thank you again.
Booked and paid in full for a 4 day holiday ,ok booking it but then it went wrong ,having to forward ID ,plus photo .At 85 a bit lost ,did try but not good enough ,offered to bring passport to them ,not good for them . Decided to cancel,90 days to go so well within cancel refund policy ,so out off £169. I got £54 refund .complete rip off company DONOT book .
Booked and paid in full for a 4 day holiday ,ok booking it but then it went wrong ,having to forward ID ,plus photo .At 85 a bit lost ,did try but not good enough ,offered to bring passport to them ,not good for them . Decided to cancel,90 days to go so well within cancel refund policy ,so out off £169. I got £54 refund .complete rip off company DONOT book .
Booked to stay at Parkdean Southerness 24 to 27 October 2025. Appalling experience. Caravan was not fit to have anyone staying in, massive gaps around door frames and windows - one actually falling out the frame itself. Had to block the window with a duvet from one of the beds as it was an extremely cold and windy weekend. Called reception who sent a handyman, however he just pushed it shut a bit and said will need to order a new hinge. Great stuff on a cold weekend on the west coast of Scotland. Then to make matters worse the whole heating system decided to stop working on the Saturday night, no heating and no hot water. Called the out of hours number.................switched off. Left first thing on Sunday morning, emailed the reception heard nothing. When I returned home I left a review and was offered £50 off next Sept/Oct if I book within a month (same as every guest who stays) and £50 vouchers to spend on site (no idea if there was a time limit on these). The caravan was not checked, service was appalling and there was no way to contact any one for help. The reply was sent to my email address which I have not had access to for 5 days. Please advise exactly how I send an email address for you to contact as I don't have any information on how to do this. Putting a short time limit on replies is very unhelpful
Booked to stay at Parkdean Southerness 24 to 27 October 2025. Appalling experience. Caravan was not fit to have anyone staying in, massive gaps around door frames and windows - one actually falling out the frame itself. Had to block the window with a duvet from one of the beds as it was an extremely cold and windy weekend. Called reception who sent a handyman, however he just pushed it shut a bit and said will need to order a new hinge. Great stuff on a cold weekend on the west coast of Scotland. Then to make matters worse the whole heating system decided to stop working on the Saturday night, no heating and no hot water. Called the out of hours number.................switched off. Left first thing on Sunday morning, emailed the reception heard nothing. When I returned home I left a review and was offered £50 off next Sept/Oct if I book within a month (same as every guest who stays) and £50 vouchers to spend on site (no idea if there was a time limit on these). The caravan was not checked, service was appalling and there was no way to contact any one for help. The reply was sent to my email address which I have not had access to for 5 days. Please advise exactly how I send an email address for you to contact as I don't have any information on how to do this. Putting a short time limit on replies is very unhelpful
The star is for the staff that we briefly met in an understaffed establishment. Arriving after 6pm to search for staff to provide keys for caravan. Immediately on entrance of Pastures 53, the smell hits you. It is a sweaty cheesy smell mixed with stale urine. This is not confined to walking over the carpet. Seeing the stained couches, sitting down the smell wafts up at you. Sitting really still on black refuge bags because turning on these seats just realises the overwhelming smells. My children were determined to stay. 4 day stay, left after 2 nights, the kids could no longer handle the smell either, combined with the bites we were accumulating whilst in the caravan.My daughter screamed her head off thinking there was diarrhoea on the radiators which was rust. The heater in the cupboard, the dials spun round, not attached to the boiler. We thought, well the bedding is clean, totally wrong, the pillow slips below the top pillow slips were brown and ring marks with drooling. The mattresses were comfy, horrendous when stripping the bedding (extremely stained). I was lying in bed thinking that our next outing won’t be my daughter’s choice. We will be going elsewhere, for the past 12 years, Embo Parkdean once or twice a year. Hooray! Wherever we go next, it won’t be a Parkdean Holiday. I haven’t included the photos, too embarrassed to say that we actually stayed for two nights. We also have fond memories from before, despite the times I had to make our beds and clean dishes, empty bins etc.There wasn’t a carpet, couch, mattress not stained. Not tiny marks and being picky, totally horrendous.
The star is for the staff that we briefly met in an understaffed establishment. Arriving after 6pm to search for staff to provide keys for caravan. Immediately on entrance of Pastures 53, the smell hits you. It is a sweaty cheesy smell mixed with stale urine. This is not confined to walking over the carpet. Seeing the stained couches, sitting down the smell wafts up at you. Sitting really still on black refuge bags because turning on these seats just realises the overwhelming smells. My children were determined to stay. 4 day stay, left after 2 nights, the kids could no longer handle the smell either, combined with the bites we were accumulating whilst in the caravan.My daughter screamed her head off thinking there was diarrhoea on the radiators which was rust. The heater in the cupboard, the dials spun round, not attached to the boiler. We thought, well the bedding is clean, totally wrong, the pillow slips below the top pillow slips were brown and ring marks with drooling. The mattresses were comfy, horrendous when stripping the bedding (extremely stained). I was lying in bed thinking that our next outing won’t be my daughter’s choice. We will be going elsewhere, for the past 12 years, Embo Parkdean once or twice a year. Hooray! Wherever we go next, it won’t be a Parkdean Holiday. I haven’t included the photos, too embarrassed to say that we actually stayed for two nights. We also have fond memories from before, despite the times I had to make our beds and clean dishes, empty bins etc.There wasn’t a carpet, couch, mattress not stained. Not tiny marks and being picky, totally horrendous.
Firstly having been told wheelchair friendly well its not could not even get into reception to check in. When arriving at caravan walking in good job I had shoes on as an open stanley knife was on the floor together with crowbar and screws. When maintenance came to collect it was treated as a joke. I would have thought this was a very big health and safety issue, Second the caravan was not as described by its pictures or description and when asked why comment made was its noting to do with us its head office who choose which pictures to put on. Apparently there are 3/4 Wildcat caravans but surely its against discrimination act to show only one as you assume that is what you are getting. Secondly went to do some cheese on toast. No grill pan and grill area caked in thick black grease. Was told dont use grill pans then manager bought on and said they do. Next tried to use oven grills did not fit and kept falling to bottom another health and safety issue and manager did bring some. Thirdly the TV was useless channels were in alphabetical order and for the likes of BBC you had ten channels to choose from and same for most channels. You have to sit and make a list of channel numbers that you want to watch. What a pain! Speaking to the manager that paid us a visit and although a very nice woman would only apologise and cleaned the grill and oven but I felt that nobody cared and you had to put up and shut up. Fourthly the prices in the bar give you a heart attack and because they know you are stuck to their facilities unless you want to drive about 20 minutes to nearest facility. 2 pints cost £12.50 bar prices very expensive. Lastly I am happy to say I wont be going back to Todber Valley as its not suitable for any wheelchair user or anybody with mobility issues
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