The booking process seemed straightforward, but it was somewhat unclear about the availability of decking. I believed I had booked a place with decking for my dog's benefit, only to receive a confirmation stating there was none. There was no phone number to make changes, just a 'chat' option. However, when I tried to find the chat feature at the bottom right corner of the booking page, it wasn't there. After some searching, I located a phone number, but it was automated and directed me back to the non-existent 'chat' option on my booking page. 😡😡
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