Awful service from start to finish. I booked them as I was going away for 9weeks. I am absolutely disgusted in the service from the moment I was half an hour away from Heathrow all the way to this day. The day I was flying out I called ahead to inform of my arrival to then received two calls after which where very rude no hello, just where are you hurry up. When arriving the guy was very rude and told me to hurry up and he could clearly see I had a 4yr old and a 4month old and a lot of luggage. Before returning I contacted to amend my arrival time but got no reply, I amended it on the system but wasn’t showing up. On arrival I called ahead of time as stated and having booked the meet and greet service expecting my car to be delivered. A guy called me and told me to my surprise it was not my car and he told me to get in the car and we will be taken to my car. I called and said where is my car and was spoken to very rudely and was told to get in the car and get over myself. I said no as I booked meet and greet, also not comfortable with getting into CLEARLY a customers car, especially when needing car seats. I waited an over an hour for my car, and when it was delivered the guy parked in the middle of the road in the carpark. I then looked at my car and noticed that my car has been used. My dashcam had be disabled, bags from the front seat moved, miles put on my car and diesel gone. Knowing that the location miles to and from the airport it extremely evident that my car was used. Which is breaking the policies and regulations. I have also received a parking charge, that my car was being used, I was still flying at the time this ticket has been issued.
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