This company seemed to be OK at first when we dropped the car off, the problems came when we got back from Italy. And this is still unresolved by the way, and police were contacted.When we returned we were picked up by a white Audi, which were still convinced was another customers car, by 2 gentleman. The driver I am absolutely convinced had no license and was potentially not even been in the country long. He nearly hit a wall as we were leaving the pick up point at Heathrow. When we arrived at the Hotel where they operate, my wife's car was not there ready for us. So we had to wait in the car. The guy who seemed to be running the show said he was sorry and asked us to wait in the car. The driver then parked car so close to bush that my friend could even open the window without a tree hitting him in the face.When the car finally turned up about 20 minutes later, I straight away noticed that my wife's change pot had been emptied and no coins were left in it, all told there was about £10 worth of change all gone. When I queried this and demanded to know what was going on he said he didn't know, and said that they've had staff that are new, and had to get rid of.This was not comforting at all. Stupidly I didn't check note down the mileage when we dropped it off. We both said to the boss, have you used this car for anything else as we've paid the ulez etc. So if its been used were going to get fined, he assured us that it hadn't.Low and behold about 7 days later, a fine came through the door showing somebody driving my wife's car along a main road in the ulez zone the day after.Immediately we challenged them about this on the phone and were continually fobbed off by the lady on the phone. And we had to pay the fine. We managed to get some money from them, but we are still owed about £30 and showing no signs of being resolved.Police showed no interest and kept getting different responses from different officers. I will keep pursuing this in the hope that this company gets shut down. Absolute scam artists, do not use.
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