Booked car parking for a trip from Heathrow at 2am. site looked professional enough so didn’t think too much about it. Received a broken English text message at 7pm to say not to arrive as they had had a fire at the parking yard (which looking at other reviews seems to happen often) and they would refund me. Obviously with only 7hrs before our booking this was very stressful as it’s a two hour drive to Heathrow so I couldn’t exactly ask anyone for a lift at that short notice. We immediately went back online and found another parking broker site and booked fast as it said there were only 4 spaces remaining. Snoring after looking at the confirmation emails and noticing the contact numbers did we realise that the actual parking was the same scamming site that just cancelled on us!!!!!!! So now we had two bookings with the same place as even though they had “had a fire” they were still taking last minute bookings. Anyway to try and cut a long story short we bit the bullet and paid four times the cost to park direct at Heathrow and then awaited the refunds. Obviously the refunds didn’t come in a timely manner, we had our holiday (8days) then emailed (no answer) text (no reply) called and got told it would be done in 2 days (didn’t happen).Eventually after three weeks or so the threat of escalating it and cc’ing in trading standards made them issue refunds. No apology, no explanation just silence. Looking at the other reviews this place needs closing down, they are obviously lying and scamming people and abusing peoples vehicles. We have learnt our lesson, from now on official parking or public transport to the airport. AVOID this place at all costs.
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