Terrible. We parked with these in September. We rang to say that we was near Heathrow and the phone was answered by a female with noise of children playing in the background. Directed to a man who could not seem to understand that we would be arriving at Heathrow Terminal 3 as agreed but he kept saying go to the Holiday Inn. He finally arrived at terminal 3, he was not in uniform and looked unkempt. Showed him the car which he didn’t know how to drive because it was keyless and we had to show him. On our return it was a disaster they were 2 hours late, no fun after a 14hr flight! The driver was supposed to deliver ur car to the terminal but instead turned up in a family car that had crisps and biscuit crumbs all over the back seat floor. Everytime we rang him he said he was 10-15 mins away which turned out not to be true. He took us to the Holiday Inn to collect the car which was pinned in behind cars just strewn across its front, rubbish everywhere, no security lights and cars parked randomly. It looks as if they have purchased a piece of rough land at the side of the hotel. We have since written and asked for a refund but have received no reply. I wouldn’t touch these with a bargpole.
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