We had a reservation for Park and Ride from 30th August, 4:00 AM until 9th September. Following the instructions, I started texting and calling from 3:45 AM — no answer. When we arrived at the parking, I tried calling again and again.Luckily, the hotel security noticed us and explained that if it was Park Doc parking, we shouldn’t be surprised — “they are never here.” He advised us to leave the car behind the building. Then we realised there was no transfer, so we had to take an Uber (£16.91).At 5:00 AM, just as we passed security, I finally received a text message: “Where are you?” I called to explain that we had already tried contacting them with no reply, so we had no choice but to leave the car and head to the airport — obviously with the car keys still with us.On our return, I texted again once we had collected our luggage — no answer, so I had to call. A lady told me the transfer would pick us up in 40 minutes. A few minutes later, she called back to say that nobody would be coming, and we would have to make our own way to the car park. That meant another £25 Uber.When I contacted Customer Service, the only polite word I heard was “hello” — no apologies, no “please” or “thank you.” They refused to provide a full refund, but at least agreed to cover the Uber fares.So, for the service we paid for, we received absolutely nothing! (Still waiting for the hotel parking tickets.)
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