NEVER USE THIS SERVICE (I got a parking fine)AWFUL SERVICE and PARKING FINE included.I’ve given 2 stars purely based on the drop off, I arrived at the car park and only waited 5 min for the return to Heathrow airport, that’s as good as it gets!On arrival back at Heathrow I called to advise we were ready for collection, was told would be 15min. I asked where the best place to wait was as I was conscious that trying to find a driver in a very busy airport might be difficult. Was told to go to short stay level 3 car park. When we arrived there I thought it strange as there was no pickup or drop off point just car parking. I called again to clarify and was told it was level 4 departures is where we needed to be.After 30 min I called to see if driver had arrived, although I did keep asking random drivers, was told he was on way. 45 min still no sign of driver, called back and was given drivers mobile, called driver said he’d be 3-5 minutes, 60 min of waiting still no driver.Called the office and asked them to speak to driver whilst I waited, was told traffic an issue (nothing showing on Waze).75min another phone call was told my car was being bought too me and it wasn’t a pick up vehicle. 90 min driver arrived, no apology, just laughed as he got out.When I arrived home and took the key out of the ignition it was badly damaged and the cover was gone and unlock buttons removed showing chip inside £100 to replace.A week later received a ticket for “use of drop off zone without making a valid payment” I have contacted the company on several occasions to obtain a refund (which would still leave me £160 put of pocket) to no avail. I have had to pay the fine to get the lower rate otherwise £200 out of pocket!I suppose it’s lesson learned, to read reviews in the future! Avoid at all costs!!
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