This company offered me a refund to keep my story quiet but £54 is worth losing to prevent them abusing others. I paid upfront for safe parking and free shuttle to terminal, but they used a customers car to drop us to terminal and asked for additional drop off charges. On returning i got an earlier flight back and found others had been waiting almost 2 hours for their lift back to car so I made my own way back to the parking base. I phoned while I was there and was told they would upgrade my package to meet n greet and drop my car to terminal and I only need to pay additional drop off charge. I said NO. They said driver is already on way. I said I did not agree or request that plus why pay more as I am here. I then saw my car being loaded with luggage and passengers..... short story fumed , got keys and all out my car. Poor embarrassed passengers. See, they charge to drop them off at departures and charge driver for bringing car to arrivals. Their driver said its the norm. NEVER AGAIN!
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