We booked this car parkas it was much cheaper than the official parking...but the reason for this quickly became apparent. We called 20-30 mins ahead, as instructed, on our arrival and we were told that "my brother will call you back". No one called us back and time was passing by so we called back as we were a party of 7 and were going to miss our flight. He kept hanging up on us. We eventually found car park C at the holiday inn, where we met someone from Park Dock, although no ID or hi-viz to identify him. We noted another customers car was being driven erratically up onto the curb, scraping the bottom of the car.We eventually parked up and handed over the keys after 1.5 hours. The transfer to the airport was poor and we were told that a second driver would come and take us to the terminal. The driver who picked us up said there wasn't another driver, he was the only driver. We eventually caught our flight after much stress.Once on holiday, I tracked my car but found that the tracker was "Offline". This has never happened before, so i contacted Park Dock on Whatsapp and asked them to send me a photo of my car. They said they would but I still do not have a photo.After landing back home, we called before going through security but by the time we had collected luggage and got to the meet and greet point, the cars were not there. I tracked the car (which had now come back online) but it had note moved. Eventually, the cars arrived at the meet and greet point. One was parked in a space but the driver of the second car tried to abandon the car in the middle of the car park and tried to give the keys to my wife. We asked them to park it up as we could not get all the luggage kids in the car, in the middle of the car park. The driver drove it erratically and abandoned it diagonally in a parking space. Again, we were waiting nearly up to 2 hours for the cars to arrive. I will never use this company ever again. They lie to you all the time, they do not communicate with you and my experienced causes so much anxiety it impacted on my holiday.Also, because you leave your keys with them, it would void your insurance and they did not provide any evidence of insurance that they advertise on their website. They did not check our identity when dropping off the car.They disconnected my dashcam when they moved the car and the location where it was stored was not secure (as advertised).This is a shambles of a company and I would avoid them like the plague! SCAM SCAM SCAM
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