My car drop off went well but on returning from holiday I received a £90 Ultra low emissions zone penalty charge. Nowhere in my booking information had I been told that my car would be moved to parking via a ULEZone. After several emails and phone calls Parkdock agreed to give me £60 towards the charge. Two days later I received a second £90 penalty charge from when they delivered the car back to me at Heathrow airport. They have refused to pay anything and have said they will block me if I continue to contact them. I’m £120 down plus having paid £93 for the original booking and £7.50 for the LHR drop off when they returned the car to me after the holiday. No transparency on costs.
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