Firstly, it's obviously apparent that your product is coming from China. Not that that's a bad thing but there are greater logistics risks. Secondly, there is limited communication on the status of your and very difficult to talk to anyone. Third and most importantl, the quality of the product was extremely poor. These were suppose to be leather loafers but they were not leather and the pictures on they're website look better than the real thing. I didn't even bother trying to recoup my monet, just donated them to goodwill.
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