I am extremely disappointed with the customer service I have received from Parker & Sons, and I regret purchasing my AC system through Costco using their services. I scheduled service appointments twice, and both times their office cancelled at the last minute. They informed me that they were prioritizing other customers, which is completely unacceptable.When I tried to raise my concerns, my text messages, emails, and voicemail messages were ignored. I called several times, and their representatives repeatedly told me that I needed to contact Costco instead of Parker & Sons to address the issue. This shows a serious lack of management, accountability, and respect for customers.After months of trying to reach them, I visited Costco today and spoke with the Parker & Sons representative. Unfortunately, she tried to minimize the situation rather than address why their office ignored my communications and cancelled my appointments back-to-back.This experience has shown me that Parker & Sons is not a trustworthy company to purchase services from. The lack of accountability, leadership, and customer service is shocking, and customers deserve transparency and responsible service—not repeated cancellations and ignored messages.
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Since 1974, Parker & Sons has served homes and businesses in the Phoenix and Tucson metropolitan area and delivered exceptional cooling, heating, plumbing, electrical, water quality, and insulation services. We have an A+ rating from the Better Business Bureau (BBB) and have won the BBB Torch Award for Business Ethics twice!
Our dedication to quality workmanship, outstanding ethics, and 100% customer satisfaction started with Grandpa Parker. And we’ve continued to produce the best work with the best staff in Phoenix to this day. See more
