Review Time
I had a new install scheduled with Parker and Sons on a Monday between 8-10AM. Nobody showed up. I called Parker to discuss. I talked to a Parker representative who indicated that she needed to talk to “electrical” and I was put on hold for 40 minutes. When Parker returned to the call, a different representative started from scratch. I was in the process of explaining the situation when I was disconnected. I called back and had to wait another 10 minutes before a 3rd Parker representative answered. Terrible service!!!
I am extremely disappointed with the customer service I have received from Parker & Sons, and I regret purchasing my AC system through Costco using their services. I scheduled service appointments twice, and both times their office cancelled at the last minute. They informed me that they were prioritizing other customers, which is completely unacceptable.When I tried to raise my concerns, my text messages, emails, and voicemail messages were ignored. I called several times, and their representatives repeatedly told me that I needed to contact Costco instead of Parker & Sons to address the issue. This shows a serious lack of management, accountability, and respect for customers.After months of trying to reach them, I visited Costco today and spoke with the Parker & Sons representative. Unfortunately, she tried to minimize the situation rather than address why their office ignored my communications and cancelled my appointments back-to-back.This experience has shown me that Parker & Sons is not a trustworthy company to purchase services from. The lack of accountability, leadership, and customer service is shocking, and customers deserve transparency and responsible service—not repeated cancellations and ignored messages.
I had my annual AC check-up today by AC technician Justin Kelley. He arrived exactly when he said he would and was very polite and professional. He was happy to answer my questions and I will definitely request him for my future appointments. Parker and Sons is an amazing company all around!!
Service date is approximate.I had my air conditioning unit serviced by Joshua. In over a quarter century, I have had probably a dozen air conditioner technicians come to my house from various companies..Joshua was absolutely outstanding !He was competent,professional ,integritous, & personable !None of the previous technicians from any company ever came close !I tried to leave a positive review for him shortly after he visited my home. Unfortunately, I tried to leave it on Google reviews.. they printed the review, and put it under “AC by J” who I have no relationship with, and I’ve never used. It took me from then till now to figure out how they screwed up the review.. obviously I’ll never use them again, but that is the reason for the delay in posting this review.Thank you, Parker & Sons for having employees like Joshua to handle my air conditioning needs. I am most grateful. !
I was fortunate enough to get Samuel to inspect my plumbing and drain my hot water heater. He did an excellent job on both. However, during the plumbing inspection he found a small slow leak under my sink that I never would’ve found on my own. This time it was minor enough where I was able to correct it myself, but whether I did the repair or they did the repair, I was lucky to get it done and never would have unless he spotted it. Samuel is now my man for any and all plumbing repairs !
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Since 1974, Parker & Sons has served homes and businesses in the Phoenix and Tucson metropolitan area and delivered exceptional cooling, heating, plumbing, electrical, water quality, and insulation services. We have an A+ rating from the Better Business Bureau (BBB) and have won the BBB Torch Award for Business Ethics twice!
Our dedication to quality workmanship, outstanding ethics, and 100% customer satisfaction started with Grandpa Parker. And we’ve continued to produce the best work with the best staff in Phoenix to this day. See more
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