I'd planned an overnight stop in Ypres on a motorcycle tour. A couple of days prior, I discovered that a car rally was taking place and roads around the market square would be closed off, with the loss of many parking spaces and potentially leaving me with a long walk in heat wave conditions carrying luggage and wearing motorcycle clothing, so I booked the underground car park at the Novotel, which was quite close to my hotel. Because I had no front number plate on the bike their anpr cameras wouldn't detect my vehicle but they said I could access the car park via bluetooth in their app. I arrived to find that the barrier refused to lift when I tried via my phone, so after many attempts I had to use the intercom, which was muffled so that you could barely hear what was being said and get someone to raise the barrier. The following morning when trying to exit the car park I had exactly the same problem, so once again I used the intercom to explain my problem and get the barrier raised. By mid-afternoon I arrived at my next stop and thought I'd check the Indigo app and found that my parking session was still active, potentially racking up parking charges. I had to use their app again to contact them and let them know I'd left the car park hours ago. To be fair to them I was promised fairly quickly that I wouldn't be charged extra but that still remains to be seen at the time of writing. In any case, this situation shouldn't have arisen if they would ensure their app and Bluetooth entry system worked properly. I just wish I'd read all of the bad reviews before using them.
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