I booked a parking space at the Three Bridges car park. The booking was accepted but when I turned up with by 2 kids 10 mins before our train left there were no spaces. The only spaces were for premier customers. I had no option but to park there. I called up the company (now called Saba - maybe they changed their name due to their record of appalling service) and was told that I would be fined for parking in a premier spot and that, despite taking my money, they had no obligation to provide parking (doesn't a contract require consideration on both sides?). I asked if I could cancel the booking and get a refund and was told that was impossible because the cameras would have recorded me going into the car park. That is the worst service I've come across. These people are crying out to be fined by a consumer group.
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