I contacted the office to enquire about a PCN (invoice), initially she tried to tell me it is a fine. After educating her that they cannot issue a fine, theat a Parking Charge Notice is actually an invoice she tried to insist it was a fine. After educating her further and telling her the law that relates to Invoices for parking on Private property she refused to accept they are not fines. Why do these companies employ people that do not know the basic law around the invoices they issue as threat for parking on private property.The telephonist that dealt with the call was unable to provide the website address in full, forcing me to go to the landing page then navigate around the site myself. She was unaware that the full address appears at the header of the page and gives the full address for access directly to whichever page is wanted. I then asked what format is accepted for attached a file to an appeal and she said 'any'. I attempted to attach an excel download of my bank statement which the site does not allow, then I tried several other types of file from downloads as I do not want to attach a photo with exif data included. When I tried to explain this, the telephonist said use your phone I'm not telling you how to do it. I said I will not use my phone and want a solution that I can complete using my laptop. She would not accept that her lack of her was frustrating to a customer and was clearly clueless of how to use the online form from a laptop/desktop PC and thinks everyone should do it her way.She then refused to help any further and hand up.
Claim your business profile now and gain access to all features and respond to customer reviews.
Parking Patrol is one of the UK’s leading car park enforcement providers. As one of the most experienced car park companies in the UK, we offer comprehensive parking enforcement services. Thanks to our industry-leading services, we’re able to provide complete UK parking enforcement services for all kinds of properties.
