I don’t usually leave negative reviews, but this situation deserves a spotlight. I received a parking charge from Parking Awareness Services after visiting Drayton Retail Park — not for causing any obstruction or parking inconsiderately, but for simply staying longer than the arbitrary 120-minute limit. What’s worse? This was during trading hours while I was legitimately using the retail facilities.Despite appealing with an honest explanation, my case was brushed aside with robotic language and no regard for context. No genuine review of circumstances, just a copy-paste response citing signage and automated enforcement. It feels like profit-driven punishment disguised as policy.The tone of the reply was cold, rigid, and dismissive — not what you expect when dealing with something stressful and financially impactful. This kind of treatment makes customers feel powerless and unheard.I won’t be returning to this retail park, and I’ll be warning others too. If businesses allow this type of enforcement, they need to reconsider the effect on genuine customers who just want a fair and respectful experience.Luckily showed the letter to ALDI and a gesture of good will gave me store voucher to cover the fine.
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