Absolutely awful experience, would not recommend. They say you have to call 30 minutes before you’re due to arrive, but they did not answer either number when we called. Eventually I got through to someone and they were very difficult to understand, at some points in the conversation they stopped mid sentence to shout something to someone else in another language. On our return, we called to give 30 minutes notice, over an hour later there was no car. I called again and was told ‘20 minutes’. 30 minutes later, still no car.. we then got a phone call from the guy dropping the car off to say he was at terminal 3 (the wrong terminal) and asking us to meet him there. I called the manager as we would need to get a train from terminal 2 to terminal 3. He called back to tell us to wait at 2 and that the driver would be 5 minutes. Needless to say the driver was not ‘5 minutes’. They put the nearly 2 hour delay down to ‘bad traffic’, however we found that the traffic around Heathrow was much better than usual and would expect them to account for some degree of traffic, given that airport terminals are usually fairly busy. The guy in our car was vaping when we got there, got out of the car without putting the handbrake on ad the car was dirty on the outside and smelt badly inside. Our mileage was also a lot higher that we would have expected it to be. The communication throughout the whole process was awful. There was nothing positive about this company and I 100% would not recommend. although, having read the other reviews I feel we were comparably quite lucky with our experience compared to others.
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