Review Time
I have been using Meet & Greet at Heathrow for a long time, but my recent experience was unacceptable and has completely changed my view of this company.
Despite calling 20 minutes before pickup, I still had to wait 25 minutes for my car to be collected. On our return, we phoned them as soon as we collected our luggage, but the person who answered was extremely rude and unhelpful.
It took over an hour and several phone calls before my car was finally returned. After years of using this service with different companies, this level of delay and poor customer service is simply not acceptable.
I would strongly advise others to avoid this company.
I have been using Meet & Greet at Heathrow for a long time, but my recent experience was unacceptable and has completely changed my view of this company.Despite calling 20 minutes before pickup, I still had to wait 25 minutes for my car to be collected. On our return, we phoned them as soon as we collected our luggage, but the person who answered was extremely rude and unhelpful.It took over an hour and several phone calls before my car was finally returned. After years of using this service with different companies, this level of delay and poor customer service is simply not acceptable.I would strongly advise others to avoid this company.
Very disappointed, we rang half an hour before we arrived as instructed, however because the parking doesn't open until 4am there was no answer. We rang again at 4am and then had to wait 40mins. before someone arrived, this made us late for check in. Because they took so long to arrive, we ended up having to pay £11:50 parking. On return, I rang as soon as we arrived but was told to ring again after we had picked up our luggage. I did this and continued to Level 4 car park. We then had to wait another 30mins. Our car had obviously been parked under trees as there was a considerable amount of bird dirt on the car. We had left some small change probably around £3, in our car to purchase some milk on our return - it had GONE! They may be cheap in comparison to other companies, but I would not recommend them and would never use them again!
Do NOT use this company – total scam! I booked their "meet and greet" service and deeply regret it. When they returned my car, it had a massive scratch across the entire vehicle, clearly done deliberately, most likely with a key. The driver who dropped the car off handed me the key and literally ran away immediately – very suspicious behaviour.When I tried to call the company, the person on the phone simply hung up on me. I found another number online and was told to email them pictures of the damage. I did this straight away – but of course, there was no response at all.From what I’ve now learned, this company does not park cars securely. Instead, they dump vehicles all over random residential streets, often blocking people’s driveways. It’s no wonder angry residents damage the cars. Your vehicle could easily be scratched, smashed, or even stolen in their so-called "care."The only reason they get bookings is because they spend money on SEO, so they appear high up in Google searches. Their prices might look like the cheapest option, but ask yourself: is it really cheap when you end up with huge repair bills for the damage they cause? Please avoid this company at all costs. Don’t make the same mistake I did. Scam, scam, scam!
My experience is 2 hrs old. Fresh. If there was a zero rating, that would be fitting for this company. I wish I had read the reviews here before booking them but please be warned, Everyone! Avoid at all costs. They are a complete scam. The gentleman who was meant to meet me came and greeted me with "get out of the car quickly as I have other things to do". I was utterly taken aback by the rudeness and impoliteness of this person. I asked for his name, and he said his name was 'Sam Cummings' - I figured he was giving me a false name but I'll leave that for now. His back is turned in an image of the scene that I'll keep for now, but the company will know who this incredibly rude man is. The worst of it all was that he then decided to leave me at the car park and refused to pick up the car, driving away instead and endangering my ability to join my flight.I immediately called their service at the complaints number 07495369454 only for the lady at the end of the phone to say to me that the driver complained immediately that I was rude to him. So clearly, the rot and criminality of this organisation runs through and through it. I was left stranded and had to book another service which came to my car and offered an excellent service - showing me that they are not all the same - there are good services out there, so no one should ever again be suckered into patronising these cowboys Parking Panda! Clearly, this has all been a disaster and I am now expecting full and urgent redress and a full refund of my money from Parking Panda. I am not very hopeful based on what I have experienced so far but I will not let them off the hook. I will return here to update my review based on what they do.
DO NOT USE THIS SO CALLED COMPANY. I paid for 8 days parking. After 6 days I looked at my car app to see if my car had moved. I then found it had been parked up in a random street in Feltham, not in a secure compound. I emailed the complaints department and it was moved within the next hour. They then told me it was in a compound all along. They just kept lying to me and refused to do anything about my it. Again do not use unless your not bothered where your car will end up.These also go by the name express parking Heathrow, they are the same company
The reason for a 2* rating, is the fact the car was parked under a tree or bushes, where my complete car roof was covered with dropping and tree sap, which is like glue, I have had to pay £160 to get a professional detailer to remove the sap, wet sand the roof and polish back to perfection.
Vehicle returned after 3.5 week booking at Heathrow with 35" scratch, down to the metal, on the front passenger door. Absolutely not recommended. Should you decide to leave your car in their hands ensure you take extensive photos prior to leaving it. Also, took 1hr after calling before vehicle appeared in car park! Not acceptable on both counts.
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