We were waiting over an hour for our car and when it arrived we were horrified. We were calling the company and they said the driver is in traffic on the M25. About 50 mins later the driver called saying that he was taking the car for a car wash without any permission, and when my dad insisted for his car back, the driver ended the call. The driver then arrived 75 mins after we called them originally. The state that the car was in was horrible. There was dirt all over the car including the roof. The driver was very unprofessional and rude, almost putti go his hands on my sister for recording the car. The customer service here is disgusting and this company should be shut down with immediate effect.
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