I paid £180 for one night at Park Regis Birmingham and checked into a room that was so cold I didn’t even take my coat off. Despite setting the room temperature control to maximum, there was no heat or air coming from the ceiling vents at all.I only had around 30 minutes before leaving for a work event, so I unpacked and, on my way out, reported the issue to reception. I was clearly told that maintenance would attend and resolve it while I was out.When I returned at around 2am, nothing had been done. The room was still freezing. Having been awake for nearly 24 hours, I didn’t have the energy to go back to reception, wait for maintenance, or pack up and change rooms. I ended up sleeping in a hoodie, coat and trousers, wrapped in the duvet. The next morning I had to leave the hairdryer running while I showered just to get some warmth in the room.At checkout I complained again and was told management would contact me within 48 hours. Predictably. no one did. After thenhaving to chase by email, I received a response stating:“The air conditioning has been checked and the issue has been addressed from the control panel. However, there is a possibility it may turn off again.”Despite acknowledging the issue, I was offered 15% off a future stay, an offer that appeared to be copied from a generic chat GPT template:Kind regards,[Your Name]Park Regis BirminghamI can also make a more concise, friendly version while keeping all key points if you want it to read smoother for the guest.I explained that I would not return and that a discount on a future stay was meaningless given I had paid £180 to sleep in my clothes, cold. I also referenced my rights under the Consumer Rights Act 2015, as the room was clearly not fit for purpose.At that point, the tone changed. The next response denied that there had ever been a heating issue, claimed the logs showed everything was working, no one else had repoered an issue in that room and ignored the earlier written acknowledgement in emails that it had needed adjustment to fix it and “may fail again”. I was eventually offered a 25% refund.I declined out of principle. From the start, I asked for a 50% refund, which I consider entirely reasonable for a freezing room that was reported, promised to be fixed, and wasn’t — followed by days of contradictory and evasive communication.I would strongly caution anyone staying here: if something goes wrong, you may face significant resistance, deflection, and inconsistency when trying to get a fair resolution.
Claim your business profile now and gain access to all features and respond to customer reviews.
Lowest Price Promise at Park Regis Birmingham ✅ Book Now! Our 4 Star modern luxury hotel is located in Birmingham City Centre on Broad Street.
