Review Time
Booked direct with the hotel 🏨, as they suggested on their website, you get 10% discount and complimentary breakfast.
Was very pleased with this when booked, however when turned up for breakfast had to pay £18 per guest for half cooked breakfast 🥞.
Simply told none of the guests had breakfast booked (?).
Their website is very misleading, so beware if/when booking direct with their hotels.
The most helpful person was Mathew at the reception.
Booked direct with the hotel 🏨, as they suggested on their website, you get 10% discount and complimentary breakfast.Was very pleased with this when booked, however when turned up for breakfast had to pay £18 per guest for half cooked breakfast 🥞.Simply told none of the guests had breakfast booked (?).Their website is very misleading, so beware if/when booking direct with their hotels.The most helpful person was Mathew at the reception.
Refuse to put heating (they control the heating it doesn’t work from the hotel room they told me they would put it on and they never did I literally slept in my coat)everyone walked around with there coats on if you have arthritis thee visit to this hotel will leave u in more pain (Staff were helpful)
I paid £180 for one night at Park Regis Birmingham and checked into a room that was so cold I didn’t even take my coat off. Despite setting the room temperature control to maximum, there was no heat or air coming from the ceiling vents at all.I only had around 30 minutes before leaving for a work event, so I unpacked and, on my way out, reported the issue to reception. I was clearly told that maintenance would attend and resolve it while I was out.When I returned at around 2am, nothing had been done. The room was still freezing. Having been awake for nearly 24 hours, I didn’t have the energy to go back to reception, wait for maintenance, or pack up and change rooms. I ended up sleeping in a hoodie, coat and trousers, wrapped in the duvet. The next morning I had to leave the hairdryer running while I showered just to get some warmth in the room.At checkout I complained again and was told management would contact me within 48 hours. Predictably. no one did. After thenhaving to chase by email, I received a response stating:“The air conditioning has been checked and the issue has been addressed from the control panel. However, there is a possibility it may turn off again.”Despite acknowledging the issue, I was offered 15% off a future stay, an offer that appeared to be copied from a generic chat GPT template:Kind regards,[Your Name]Park Regis BirminghamI can also make a more concise, friendly version while keeping all key points if you want it to read smoother for the guest.I explained that I would not return and that a discount on a future stay was meaningless given I had paid £180 to sleep in my clothes, cold. I also referenced my rights under the Consumer Rights Act 2015, as the room was clearly not fit for purpose.At that point, the tone changed. The next response denied that there had ever been a heating issue, claimed the logs showed everything was working, no one else had repoered an issue in that room and ignored the earlier written acknowledgement in emails that it had needed adjustment to fix it and “may fail again”. I was eventually offered a 25% refund.I declined out of principle. From the start, I asked for a 50% refund, which I consider entirely reasonable for a freezing room that was reported, promised to be fixed, and wasn’t — followed by days of contradictory and evasive communication.I would strongly caution anyone staying here: if something goes wrong, you may face significant resistance, deflection, and inconsistency when trying to get a fair resolution.
Myself and a colleague stayed there overnight as coach drivers with a contingency of Taiwanese diplomats. The manager on duty was really accommodating to their needs. He's was great and with a great sence of humour. Can't remember his name, but wish to thank him for a great stay
Hotel was recommended to me and upon viewing I felt incredibly welcomed and relaxed. Booked a 2-day event for 200 delegates. All I can say is that I was treated like the first person ever to have an event at the Park Regis Hotel. NOTHING was too much trouble - a warm welcome, friendly staff, amazingly clean and comfortable rooms with aircon and toiletries. Super rain fall shower and the best biscuits with tea/coffee! The conference facilities exceptional and communication with key staff spot on. The flow of traffic, the service of food (superb quality for a large number) and the relaxed ambience encourage me to book again! The only downside is that I ate too many of the gorgeous cakes!!Special shout out to Hayley, Michael, Matthew and Ilana for their help, patience and incredible support with everything from car park to bottles of water.I would not hesitate to recommend this hotel - staff there are a credit to the Park Regis company.THANK YOU FOR MAKING MY EVENT A SUCCESS!!!!
From start to finish staff were rude made me and my partner feel unwelcome. Room was horrible and small compact, no view smelly bathroom smelt like sewage had to complain to reception. Moved to another room absolutely filthy hair all over bathroom floor and in bedroom would never stay here ever again. Staff very unhelpful from the reception staff too the manager who is extremely difficult to get a hold of. This is the worse hotel I've stayed in the reception and how it looks makes you think your room will be to a certain standard but the two rooms I had basic and nothing special. Beds are small if your in a couple and the money charged it's not worth it.
Booked for location & EV charging & told no need to book as there’s always space. On arrival it looked like there were 2 spaces. Neither possible as adjacent cars massively over the marked bays One was only an inch or so but the entry was impeded by a steel pillar - & even if the car squeezes in with only about an inch either side I could never have been able to open the door to get out. The other car was occupying about 20% of the neighbouring space. What a disappointment!
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