I took my Jaguar to what I thought was Peter Vardy Jaguar (PVJ), in Jan 2025 for a 144k/108 month service and to have an issue with the camera system investigated. I was then told that the branch had been bought by Park’s Motor Group. Due to the changeover from PVJ to Park’s some of the IT systems were not fully working and as part of my service paper work, I received a handwritten scrap of paper indicating some potential future issues, one of which was my NS tyre was down to 3mm tread. I was also informed that two cameras had failed due to corrosion and that corrosion wouldn’t be covered under warranty. I however received no further information or options to take the repair forward, so £210+VAT spent on the camera investigation to tell me it was corrosion with no offer of a resolution. A big surprize came on the 31st January when I returned the car for its MOT test just 24 days and 183 miles after it had been in for a £381.03 +VAT service. I was called by the service department to inform me that there were cords showing on the NSF tyre. In the grand total of just 24 days and 183 miles my trye had gone from 3mm to cords showing. I find it difficult to believe that in such a short milage the tyre would have gone from acceptable and legal to very dangerous and illegal. I was called to inform me of this and I agreed for a new trye to be fitted. I was called again after the MOT was completed to further inform me that my wheel had been damaged in the process of mounting the new tyre. When I arrived at the branch to collect my car and see the damage, I put forward my disappointment regarding the state of the tyre cf. from safe to dangerous and was informed ‘that I could speak to someone’ but the laid back shoulder shrugging gave me no indication that I would be taken seriously, and I was extremely angry and frustrated and felt that I was not in the right frame of mind, so declined the offer. I was informed that the damage was done by ‘the apprentice’. I don’t feel ‘the apprentice’ is singularly at fault, as everyone must learn, but at approximately £1500 per wheel, the apprentice should have been supervised by a fully competent member of staff at least. I discussed getting the wheel repaired and was offered the opportunity to have it looked at by Park’s bodyshop, but to ensure durability and colour match I agreed to contact my own powder coater for an estimate and that I would be happy for ‘the apprentice’ to reimburse me for the cost and that Park's would facilitate this from Park’s side.I left the garage and on my journey home the TPMS warning indicated low pressure on the NSF trye, so I went to a garage to use the inflator. It was when I was checking the trye pressures on all four wheels that I noted that there was very similar damage to the NSF wheel on the NSR wheel. On both wheels there was no damage to the tyre indicating that there had been no kerb damage and the wheel was not damaged before it was entrusted to Park’s. I was informed that he/we should have had a walk around the vehicle before I handed the keys over, but this did not happen. I was also informed me that there were no kerbs on site, despite the fact that you can see kerbs from the gate at the rear of the building.
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