Review Time
Wrongly advised on a Nox sensor that I needed for my Navara. Told that the front sensor was a rear sensor, which it wasn't. I had to return and buy the correct sensor which they told me was the wrong one.
Went back with the first sensor I was wrongly advised to purchase, they would not take it back because it had been fitted to my truck. Make sure to double check any parts that you are going to purchase, I was wrong advised and £273 out of pocket for a sensor I do not need.
For many years, I have purchased vehicles for myself and my family from a local dealer in East Kilbride. They have consistently been helpful and professional. Although the staff has changed over time, this year I met a new representative at the Suzuki showroom who assisted us in finding the perfect car and deal for our latest purchase. The representative was friendly and very courteous, and I truly appreciate the excellent customer service. Thank you!
For many years, I have been purchasing vehicles for myself and my family from a local dealership. They have consistently demonstrated professionalism and helpfulness. Although the staff has changed over time, this year I was assisted by a representative who guided us in finding the perfect car and deal for our latest purchase. His friendly demeanor and attentiveness to customer care were greatly appreciated.
After my vehicle broke down for the first time in five years, I was understandably anxious about the potential costs and delays. However, the service I received was a refreshing change. The problem was diagnosed promptly, parts were ordered, and I was back on the road quickly, all at a reasonable cost. Kudos to the team for representing their brand well.
I bought a used vehicle from a local branch and had no complaints about the sales staff. However, my experience with the service center has been problematic. Six months post-purchase, my car broke down and was taken to the service center for a warranty repair. Unfortunately, the issue was misdiagnosed, and the car was returned to me with the same problem. This led to another breakdown shortly after. Despite my efforts to communicate with the service team, I received no response. It appears that customer care is not a priority for this company, as I've been without my vehicle for weeks now.
I have been dealing with an engine management light issue and have been waiting for a callback to schedule a service appointment. This has been a frustrating experience, especially for a premium brand. I may need to consider alternative options.
After some disappointing experiences with warranty claims elsewhere, I opted to visit a local dealership. The level of service I received was outstanding, surpassing anything I had encountered before. The reception staff were genuinely empathetic, and the technicians were knowledgeable and patient. Having never been a customer before, I will now choose this dealership for all my future vehicle purchases.
I recently purchased a nearly new vehicle from a local dealership. I want to extend my gratitude to the sales consultant who addressed all my inquiries with patience, as it had been seven years since my last purchase. The manager also provided excellent assistance with my financial arrangements. Truly a commendable level of customer service.
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