I purchased 4 of their Eco-Planter Organic Herb Kits. All 4 arrived around the same time, but the mint package was missing the coco pith. I emailed them to bring it to their attention and here are their responses. #1 "I apologize for the inconveniences But it does appear it was four packages that were shipped could you verify how many were delivered." Why does the number of packages matter, I was missing a part. Anyways, I responded with the number of packages I received. Then they responded #2 "I apologize, I'm not sure what you are referring to. Here are the items that are listed on the website that are included with each kit: Contains a stainless steel net pot, recycled glass grow medium, hemp wick, herb seeds, plant food, and seed-starting tablet. " So I attached a picture of the form that came in my package listing the content that was missing as a "coco pith" (although their description on the site calls it "seed starting tablet". Then I get THE BEST RESPONSE "The Coco Pith is just what was used to begin the plant's growth its not included in the product." I purchased seeds, what are they talking about??!!!... So I again sent screen shots of their site, their descriptions, my package and the pith. And here we are two weeks of emails so I can explain to them their products. I've not gotten a response to my last message.
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Park Seed is America's Choice for Seeds, Plants, Vegetables, and Garden Supplies