Review Time
I love that the seeds are packed in foil they stay fresh and if I leave them in the garage or barn, the mice leave them alone. The variety to choose from is really nice. And I’ve never had a bad batch!
So I ordered four different things from them this year early March like March the 2nd. In this order I ordered a behemoth hosta, which arrived dead. I don't mean just dormant I understand what dormant is I have plenty of experience with ordering. I mean the roots of shriveled and the top node Crom turned to powder in my hand. There is no way in the world this could have been inspected before it was shipped.I have tried emailing the company I have tried calling the company twice day I stayed on hold for 21 minutes according to my call log, before I was disconnected. So that tells me they're not likely to issue a refund or try a new plan replacement. It also tells me they have zero customer service skills. I won't make this mistake twice.
I gave it a 3 mostly for the high cost of shipping. A 4.95 item cost 7-8 dollars to ship. Second, I purchase Coleus Chocolate Covered Cherry and no germination. I also purchased Giant Exhibition Coleus and had 100% germination. I'm a small-time gardener and have no need to order enough to qualify for free shipping.
Occasionally the germination rate on the seed packages are poor, under 50 %. I have a greenhouse and I’m have a Horticulture Degree. Also you send me too many Texts and emails. I’been a customer for many years and like your products. Prices are starting to get out of control, seed packets have less seeds.
I ordered online on Feb 2 & received immediate confirmation & a charge on my credit card. On Feb 16 the ordered still had not arrived and the online tracking system didn’t work. I called & she found my order which had not shipped yet. She said I could expect it within 2 weeks. I said, no, I’ve already waited 2 weeks and after some discussion she agreed to expedite the order. It did arrive on the 18th. thank you. However, if I hadn’t called, I don’t know when it might have shipped or if it was just lost. No explanation was given on the delay. I’m still waiting on one item that apparently is on back order but I only learned that when I checked the packing slip after the order arrived. Poor communication! I’ve used your company for years for my vegetables & flowers. It is disappointing to experience this level of service.
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Park Seed is America's Choice for Seeds, Plants, Vegetables, and Garden Supplies
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