Placed an order for three items (14th). All of which should have shipped together. I received the order in 2 days which was great, but missing one item (which was not backordered or delayed due to zone-shipping). Sent an email that day (16th). Did not hear back until the 22nd and they confirmed the missing item would be shipped within the week. By the 5th (2 weeks later), I had not heard anything. Spent three days on hold on the phone. Called each day and waited 2 hours before hanging up. Tried once in the morning and the late afternoon. On the 7th I was finally able to reach someone in about 30 minutes. She confirmed that the item was both in stock and had been shipping to my zone since my order. She was unable to provide me with an estimate on when the item would ship out, or connect me to someone else who could give me any more information. While the customer service rep was nice, the entire experience has been lackluster and made me wary of ordering through this company when many others have the same products. Side note: the other two items I ordered were seeds which have a poor germination rate. Asked a friend who runs a large YouTube gardening channel, and he's confirmed that this company is one he hears many complaints from.
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Park Seed is America's Choice for Seeds, Plants, Vegetables, and Garden Supplies
