Placed my first order with this company while planning out my new rose garden at our new home. I was excited to see that they had a few varieties that I had been searching for, so I decided to place an order despite a more extravagant shipping cost for only 3 bare root plants. All items were in stock when my order was placed weeks ago. My order arrived out of the blue (no tracking information provided) a couple of days before the weekend, and I was excited to get my plants into the ground considering how much time had passed since first placing my order. As much as they were not in the best shape and arrived in a damaged box, the thing that really frustrated me is that one of the items from my order was missing entirely. I reached out to the company to nicely ask if and when the item I ordered could be expected to arrive, or see if maybe it had fallen out of the box in transit. They informed me that I was contacted about the missing item (this never happened) and told me the decision was made to ship the order even though it was now an incomplete order. Considering the outrageous shipping cost, I would have canceled the entire order if given the opportunity had I known. Customer service was not understanding or helpful in the slightest which was unfortunate as I am looking to order more plants in the future for the garden. I will be looking elsewhere after this experience.
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Park Seed is America's Choice for Seeds, Plants, Vegetables, and Garden Supplies
