We used Envision Hotel in South St Paul. Hotel was great. We thought we had bought a night’s stay, a place to park our car, and shuttle to and from the airport. It was confusing how to purchase. We thought we had it all squared away but then the front desk gave us a card to contact our shuttle. The man didn’t answer for two hours. Then answered and said we had to pay an invoice but didn’t send an invoice and then stopped communicating with us. Stayed up past midnight trying to confirm shuttle pick up time and never got confirmation after repeated texts and calls. We took an Uber. Then during the middle of our vacation we got a text from the company saying we needed to pay our invoice by the next day or it would be a “serious issue”. We will never use this company again. A headache and unprofessional.
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