I have just come off the phone from a receptionist at Park Vets, Morgan Street Pontypridd who was unnecessarily rude, patronising and unhelpfulI'm with petplan and am currently making a claim as our cat Midnight has an eye infectionI'm receiving the payments in bits although I was told that park vets would wait until the situation was resolved.Total cost of treatment is about £500 which I think is excessive. Midnight was seen and initially prescribed doxycycline and an antiemetic plus chloramphenicol eye drops for human use. The vet wanted to do scans and swabs which would have cost hundreds. Talked about herpes, chlamydia and blockage of tear ducts. Her diagnosis was jumping around. The truth is that conjunctivitis was the most likely cause and should have been treated in the first instance. She discussed abscesses and trauma and even the possible surgical removal of his eye. She instructed drops into left eye only but the infection spread to right. Cleared up in left. On second visit for infection to right eye she prescribed chlortetracycline to right eye only. I suggested we try putting it in both eyes to ensure infection doesn’t spread back which she thought was a good idea as she hadn’t thought of that. I got the sense that parkvets were trying to make a buck at every whipstitch and have now changed to an independent vets as I now realise parkvets is part of vetpartners and operates in similar ways elsewhere.
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