We were unsure whether to leave a review, as our experience was relatively straightforward and we did receive a full refund. However, we were left feeling a little uneasy and confused by the whole process.We bought a Peugeot 208 from here a couple of months ago in June (which looks to be the same car that someone else has purchased and later returned in reviews). Within 30 minutes of leaving the garage, the engine warning light came on. We were advised to turn the engine off and on again to solve the issue, but the warning light reappeared again a couple of days later. After the initial engine light came on we had already booked the car to a trusted local garage, who strongly advised us to return it immediately and invoke our consumer rights due to an oil leak.To their credit, the dealership did honour this and issued a full refund minus admin fees, and the return process itself was relatively smooth. However, it was disappointing that we had to rely on a third-party garage to identify a fault that should have been spotted before the sale.What concerns us most is that, since returning the car, we’ve seen another review (with photos) describing what appears to be the very same vehicle breaking down again with a similar fault. This raises some questions about whether the underlying issue was ever properly resolved before the car was resold. Sam himself confirmed with us that there is an active oil leak and that they would investigate further. It is concerning that they are selling cars out there without rectifying the issue.Overall, we got the refund and it was a relatively smooth process (other than costing us the admin fee, and wasting time), but seeing the same car break down, with a very similar story to us raises some questions.
Claim your business profile now and gain access to all features and respond to customer reviews.
Parley Car Centre has been established to offer a wide range of reasonably priced vehicles to the local and surrounding area. We are a family owned business that has been operating in Poole Dorset for over 30 years. And are pleased to have opened our second branch in Parley Wood. In that time we have established a vast network of suppliers giving us the ability to offer a vast selection of hand selected used vehicles at hugely competitive prices in a professional & experienced working environment. Primarily being a car wholesale trade to trade company, we are in a strong position to source quality pre owned vehicles from main dealers with the correct service history and documentation."See more
