Review Time
PLEASE PLEASE PLEASE do not part with any money with this dealer, we are still owed a £500 deposit since Dec 25 because we decided not to buy a car that wasn’t up to standard after some reg flags were revealed on the MOT. We have had to take the matter to the authorities to recover our money, I URGE you to stay away from this dealer. Our quality of life has been impacted hugely by the actions of this dealer and I do not want anyone to have to go through what we have been through. PLEASE STAY AWAY.
I paid a £1135 deposit to Parley Car Centre Ltd for a VW Passat advertised on AutoTrader, with collection agreed for the following day. After payment, I was informed by the dealer that there were issues with the vehicle, initially relating to a tyre pressure sensor and later that the wheel was cracked and required replacement.Due to these issues, I cancelled the purchase and requested a full refund. The dealer confirmed that the refund would be arranged and later stated they were temporarily short on cash but would send the money shortly. Unfortunately, despite these assurances, I have still not received my refund and communication has stopped.I have retained all invoices and written communication regarding this matter and have had to issue a formal demand while considering further action to recover my funds. Based on my experience, I would advise buyers to proceed carefully and ensure appropriate payment protections before transferring money.
PLEASE PLEASE PLEASE do not part with any money with this dealer, we are still owed a £500 deposit since Dec 25 because we decided not to buy a car that wasn’t up to standard after some reg flags were revealed on the MOT. We have had to take the matter to the authorities to recover our money, I URGE you to stay away from this dealer. Our quality of life has been impacted hugely by the actions of this dealer and I do not want anyone to have to go through what we have been through. PLEASE STAY AWAY.
About a month ago purchased a fiat 500x diesel from Sam. Purchased on line because of the distance had a driver pick the vehicle up for me. On the drive back the engine management light come but did not put it in safe mode so told the driver to continue and I would contact Sam the next day. Contacted Sam the next day told me to take the car to a garage and ask them to do a diagnostic on the car and let Sam no the problems which they did. It emerged it was two sencers and injectors leaking phoned Sam and told him the garage did not do warranty work he told me to tell the garage to invoice Sam directly and he would do a bank transfer which he did. The cost was over 900 pounds i picked the car up all issues solved thanks to Sam lovely little car for the wife i highly recommend parleycarcentre a few small issues which you expect from a second hand car but taken care of by Sam. thanks sam
The world can be an unkind nasty place to be but ……. Sam Self makes it that much worse.We arranged to pick up our new car on Sunday 7th Sept.Jamal….” the sales assistant” kindly checked over the car and did the paperwork. He was very persuasive with regards to sending off the logbook, which we found strange and have informed the DVLA of. He promised the invoices of any work carried out on the car, which we had been asking for, would be emailed over to us.The car got us as far as 28 miles down the road. The service light came on.A further 12 miles from home “Stop engine oil pressure fault” came on.At this point we phoned Jamal who said it was an ignition fault and to take the key out and restart!! We phoned the AA …they advised as we were so close to home, the car will get home and take it to the garage.At this time, we thought surely it can’t be that bad and may just need a service.Monday morning the car had a full diagnostic check on it and a thorough road worthy check by our trusted local garage. The car came up with over 30 diagnostic issues and an engine covered in oil underneath. This was due to a wet belt being wrongly fitted. There were up to 4 mechanics looking over that car. All couldn’t understand how any garage could put a car this bad on the forecourt, let alone watch a women drive away in it.We emailed Sam Self continually with the diagnostics report and 6 photos of the engine covered in oil. None were answered.We had the AA tow the car back to Parley Car Centre on Wednesday 10th.Well…..surprise…Sam wasn’t there, after emails and a short phone call to him to let him know, we were coming.We were met by Jamal who seemed surprised to see us. He refused to give us a refund as he said “the car was ok on the test drive” …Really!!!! Consumer rights seem to be unheard of!!!After a lot of persuasive conversation Jamal got Sam on the phone.Sam became quite “vocal” to us very early into the conversation. We informed him of our Consumer Rights. He became very aggressive towards Jamal down the phone. Shouting “refund them and get them out”, it all became very intimidating, very weird and very unprofessional. Not a word of apology or an any form of empathy was shown to us. How naive we were to give him the benefit of the doubt from his bad reviews.As we have a business ourselves, we have never been spoken to like this before.His” after sales customer service” is non-existent and the atmosphere in that office was very toxic…something we have never encountered in all our years of business.As the AA man had witnessed all of this, his remark was “How can one man with so much aggression think he can run a business”.We never heard of Sam Self again or his assistant Jamal, which we find quite unbelievable. No follow up call, no email to apologise for our bad experience with his company, not even to ask if we are ok. He doesn’t care and don’t be fooled into thinking he does. He has no moral compass and is a poor excuse to the motor trade.Trading Standards,AA,Trustpilot, Google Business, DVLA have all been informed of his business conduct.His website is full of misleading information…Health Check…really?? “We offer a 7 day back money guarantee” …. only after Sam has been aggressive and vocal to you first!! Oh, and he still charged us £150 for an alloy refurb on a car we no longer have…he obviously needs every penny he can get!!A lot of our friends in business are amazed and dumbfounded by our experience. We have come to the conclusion his positive reviews are those done by his wife, family and friends to keep up his score, which is laughable in any business.We plead with you to learn by our mistake and don’t make it your mistake by dealing with this company. We have told the truth.Sammy Self doesn’t know how to reply to emails, but no doubt he WILL reply to this review….28 miles of driving one of his cars bought us so much stress and upset. Please stay away from this car dealer trader.
We bought a car from here last month and they were great when we came to view and test drive, very honest and helpful with info. They did a MOT on the car before we bought it and made sure it had no advisories on it before we got it. Sam then stayed late on a Friday for us to pick it up and stayed until we had it all sorted. Hopefully the car lasts a long time but the service was great.
We were unsure whether to leave a review, as our experience was relatively straightforward and we did receive a full refund. However, we were left feeling a little uneasy and confused by the whole process.We bought a Peugeot 208 from here a couple of months ago in June (which looks to be the same car that someone else has purchased and later returned in reviews). Within 30 minutes of leaving the garage, the engine warning light came on. We were advised to turn the engine off and on again to solve the issue, but the warning light reappeared again a couple of days later. After the initial engine light came on we had already booked the car to a trusted local garage, who strongly advised us to return it immediately and invoke our consumer rights due to an oil leak.To their credit, the dealership did honour this and issued a full refund minus admin fees, and the return process itself was relatively smooth. However, it was disappointing that we had to rely on a third-party garage to identify a fault that should have been spotted before the sale.What concerns us most is that, since returning the car, we’ve seen another review (with photos) describing what appears to be the very same vehicle breaking down again with a similar fault. This raises some questions about whether the underlying issue was ever properly resolved before the car was resold. Sam himself confirmed with us that there is an active oil leak and that they would investigate further. It is concerning that they are selling cars out there without rectifying the issue.Overall, we got the refund and it was a relatively smooth process (other than costing us the admin fee, and wasting time), but seeing the same car break down, with a very similar story to us raises some questions.
Bought my new car from parley cars just like my last car purchase excellent service and trusted advise from the company,Sam was extremely helpful and made the whole process smooth and stressfree….thank you again for my new car I am so happy with my new bmw.
Over heard a chap in the pub saying he had been to the Parley Centre and bought a car that was excellent. I was looking for a specific and went on the website and saw what I wanted. Visited Sam at his site, and found him to be honest and trustworthy. No hard sales push, just a very nice bloke. I noticed all his were clean and well valeted and My car was at an exceptionally good price. Purchased and have not looked back. After sales care has been good as well, any problems just give Sam a call, hopefully wont have to do that. Will definitely return
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Parley Car Centre has been established to offer a wide range of reasonably priced vehicles to the local and surrounding area. We are a family owned business that has been operating in Poole Dorset for over 30 years. And are pleased to have opened our second branch in Parley Wood. In that time we have established a vast network of suppliers giving us the ability to offer a vast selection of hand selected used vehicles at hugely competitive prices in a professional & experienced working environment. Primarily being a car wholesale trade to trade company, we are in a strong position to source quality pre owned vehicles from main dealers with the correct service history and documentation."See more
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