The world can be an unkind nasty place to be but ……. Sam Self makes it that much worse.We arranged to pick up our new car on Sunday 7th Sept.Jamal….” the sales assistant” kindly checked over the car and did the paperwork. He was very persuasive with regards to sending off the logbook, which we found strange and have informed the DVLA of. He promised the invoices of any work carried out on the car, which we had been asking for, would be emailed over to us.The car got us as far as 28 miles down the road. The service light came on.A further 12 miles from home “Stop engine oil pressure fault” came on.At this point we phoned Jamal who said it was an ignition fault and to take the key out and restart!! We phoned the AA …they advised as we were so close to home, the car will get home and take it to the garage.At this time, we thought surely it can’t be that bad and may just need a service.Monday morning the car had a full diagnostic check on it and a thorough road worthy check by our trusted local garage. The car came up with over 30 diagnostic issues and an engine covered in oil underneath. This was due to a wet belt being wrongly fitted. There were up to 4 mechanics looking over that car. All couldn’t understand how any garage could put a car this bad on the forecourt, let alone watch a women drive away in it.We emailed Sam Self continually with the diagnostics report and 6 photos of the engine covered in oil. None were answered.We had the AA tow the car back to Parley Car Centre on Wednesday 10th.Well…..surprise…Sam wasn’t there, after emails and a short phone call to him to let him know, we were coming.We were met by Jamal who seemed surprised to see us. He refused to give us a refund as he said “the car was ok on the test drive” …Really!!!! Consumer rights seem to be unheard of!!!After a lot of persuasive conversation Jamal got Sam on the phone.Sam became quite “vocal” to us very early into the conversation. We informed him of our Consumer Rights. He became very aggressive towards Jamal down the phone. Shouting “refund them and get them out”, it all became very intimidating, very weird and very unprofessional. Not a word of apology or an any form of empathy was shown to us. How naive we were to give him the benefit of the doubt from his bad reviews.As we have a business ourselves, we have never been spoken to like this before.His” after sales customer service” is non-existent and the atmosphere in that office was very toxic…something we have never encountered in all our years of business.As the AA man had witnessed all of this, his remark was “How can one man with so much aggression think he can run a business”.We never heard of Sam Self again or his assistant Jamal, which we find quite unbelievable. No follow up call, no email to apologise for our bad experience with his company, not even to ask if we are ok. He doesn’t care and don’t be fooled into thinking he does. He has no moral compass and is a poor excuse to the motor trade.Trading Standards,AA,Trustpilot, Google Business, DVLA have all been informed of his business conduct.His website is full of misleading information…Health Check…really?? “We offer a 7 day back money guarantee” …. only after Sam has been aggressive and vocal to you first!! Oh, and he still charged us £150 for an alloy refurb on a car we no longer have…he obviously needs every penny he can get!!A lot of our friends in business are amazed and dumbfounded by our experience. We have come to the conclusion his positive reviews are those done by his wife, family and friends to keep up his score, which is laughable in any business.We plead with you to learn by our mistake and don’t make it your mistake by dealing with this company. We have told the truth.Sammy Self doesn’t know how to reply to emails, but no doubt he WILL reply to this review….28 miles of driving one of his cars bought us so much stress and upset. Please stay away from this car dealer trader.
Claim your business profile now and gain access to all features and respond to customer reviews.
Parley Car Centre has been established to offer a wide range of reasonably priced vehicles to the local and surrounding area. We are a family owned business that has been operating in Poole Dorset for over 30 years. And are pleased to have opened our second branch in Parley Wood. In that time we have established a vast network of suppliers giving us the ability to offer a vast selection of hand selected used vehicles at hugely competitive prices in a professional & experienced working environment. Primarily being a car wholesale trade to trade company, we are in a strong position to source quality pre owned vehicles from main dealers with the correct service history and documentation."See more
