My purchase experience was normal not extraordinary but acceptable. the car was for my sister who live in London. we bought the car on the 31/03/24 and collected the car on the 06/04/2024. We chose to opt for the 12 months warranty on the car with AA which cost an additional £375. We were told that the documents for the warranty will be sent to us by email the next day. we provided the right details which was checked before we left with the car. 13 days later we called because we have not received the warranty. At first we were told that they will check and come back to us. an hour and half later no call no email. so I called but no answer and it went to voicemail. I know that they were trying to avoid me so i use another phone with a different number. they picked up the call and when they realised it was me, they told me that the documents were sent to the wrong email address. they did not have the curtesy to call me or apology for the after sale unprofessional customer service. I said okay, I again gave them the same email and I was told that it will be sent within an hour. As you guessed nothing came up. not call, no email. When i called again, my call was ignored, so i used a third phone number then it was answer. I was met with a rude and menacing response and was advised not to call again. These are the people who appear to be professional but turn ruthless when you confront them with their mistake and bad dealing. As to date we do not know if the AA warranty of £375 was paid. AA had confirmed that they did not have a policy under the address or car registration. This mean these people simply pocketed the money and never paid for the warranty. All this is happening 13 days after the warranty was supposed to be activated. If by tomorrow we have not received documents showing that the warranty was paid for we will contact the police for misleading and stealing from us without providing the proper documents. We are unable to drive the car, knowing that there is no warranty if anything happened. This means that the car is sitting waiting. If there was a 0 or minus rating I will gladly go for minus 0. as per now we are still waiting for documents we should have had 13 days ago
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Parley Car Centre has been established to offer a wide range of reasonably priced vehicles to the local and surrounding area. We are a family owned business that has been operating in Poole Dorset for over 30 years. And are pleased to have opened our second branch in Parley Wood. In that time we have established a vast network of suppliers giving us the ability to offer a vast selection of hand selected used vehicles at hugely competitive prices in a professional & experienced working environment. Primarily being a car wholesale trade to trade company, we are in a strong position to source quality pre owned vehicles from main dealers with the correct service history and documentation."See more
