I bought a GoCube smart cube (that connects to the phone via bluetooth) a while ago, to track my speedcubing progress. After a year and several thousands solves, the app lost all my stats. Obviously I can't trust the app anymore that it won't loose my progress going forward so I asked for a refund under EU Directive 2019/771 (that means electronics need to have at least two years of warranty) but was basically refused by support saying it was not a hardware issue.To be fair, the hardware of the cube is alright. But since it's marketed as a "smart" device, I still strongly believe the capabilities enabled by the software are an essential part of the offering and the makers should be responsible for it as well.
Claim your business profile now and gain access to all features and respond to customer reviews.
Particula is a technology-driven company specializing in the development of smart, connected gaming experiences. With a focus on innovation, we create high-quality, interactive products that merge traditional gameplay with advanced technology to enhance engagement and learning.
Our flagship products, including GoChess, GoCube, GoDice, and GoBalance, integrate cutting-edge sensors, AI-powered features, and mobile connectivity to bring a modern touch to classic games. Whether it's chess, dice games, or puzzle-solving, our solutions make gaming more interactive, educational, and fun for users of all ages and skill levels.
At Particula, we are committed to pushing the boundaries of smart gaming, delivering exceptional user experiences, and fostering a global community of players who enjoy the perfect blend of technology and play.
For more information, visit www.particula-tech.com.See more
