We ordered a replacement burner for our cooktop, but it arrived damaged with bent heating coils. We didn't feel it was safe to install. After submitting the necessary paperwork and photos, we ordered a replacement that arrived promptly and was packaged better. However, when we inquired about the refund for the damaged part, we were told it could take 2-3 weeks. After three weeks with no refund, we contacted our credit card company and got the credit the next day, but it was a penny short. It's frustrating that after such a delay, they couldn't at least refund the correct amount. We likely won't do business with them again.
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We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
