I ordered a part for my washing machine on September 2. The order info on my account the following day showed that the part was shipped. I live roughly 50 miles from the warehouse, so I expected it in a day or two, tops. When it hadn't arrived after a week, I checked the tracking number and USPS indicated that the label was created on Sept 3, but that they had not yet received the parcel. I called Parts Select and was told it must be lost but I would have to wait another week before anything could be done about it. So I waited and called back after waiting a total of two weeks, spoke to a very nice customer service rep named Britany, that advised she would issue a refund that would take two weeks and I would have to place a second order and pay again for the part. NOT! Fool me once, shame on you. Fool me twice, shame on me. I'll order the part elsewhere thank you very much
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We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
