I ordered a defrost heater for my refrigerator and really needed to get it in as soon as possible. I received an email 3 days after the purchase saying it had shipped and giving me a FEDEX tracking number. I have received no further information - only that a shipping label was created a week ago. According to FEDEX today, they have received nothing from the shipper. In other words, the shipping notification is completely false. I have tried to call the company twice. If you try to reach an agent, the automated reply says no one is available and hung up on me. I called back and pressed option 2 to cancel the order so that I can purchase it elsewhere. The automated response is that it cannot be canceled because it has shipped. This is a lie. FEDEX says they have received nothing from Parts Select - only that a label was created a week ago. I need this part urgently. I would not recommend this company to anyone.
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We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
