I Ordered a Whirlpool Dryer Maintenance kit, From PartsSelect.com Giving my Mod# so to get the exact Parts. That consists of a Belt, Pulley tensioner, and new drum wheels, my dryer has 4 So I take the Dryer apart only to find out All the parts are wrong except for the wheels but they only sent 2 ! So now with Dryer apart & needing the rite parts I decided to go to an appliance parts shop and buy correct parts ! $45 for belt& $35 for pulley ! Now I put the correct parts in & using the 2 wheels from the original order & 2 of my original wheels that looked ok ! Everything running great ! 😄 Now the Bad side of this repair talking to customer service about a return! My C/C was billed over $44 dollars for the wrong parts and now they only want to give me 15% of the $44 ! That comes out to. $4 dollers & some change ! Their mistake rite ! To much money to send back ! I'm out $40 dollers !! I call back next day & talked to someone else best they can do is refund shipping cost $10 dollars! ! Now remember their mistake! I decided to ask for a 50% refund figuring I will eat half & end it ! Their answer NO ! Now I'm pissed ! We are talking $22 dollers! So I decided to tell them to STICK the $10 dollers ! NEVER BUYING FROM THEM AGAIN !🫢😠 A response from the co. After apologies on their decision of a 15% return, I guess my review was looked at & their request for me to call them and talk to a customer service person to see a about a better refund ! After a half hour of talking & being put on hold a few times the group decided to refund total part prices + tax! Not the Shipping cost ! This will work for me ! I will leave Review up until the refund is put back on my C/C ! Hope they'll treat future refund customer's a little better!
Claim your business profile now and gain access to all features and respond to customer reviews.
We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
