Ordered a part on friday night with estimated time of delievery being less than 2 days. By thursday, the part did not arrive and it was becoming urgent for me to get it. At this point, the delivery time is not my complaint. I called many time to check the shiping status, that always said the part HAD NOT been shiped. I found the part elsewhere and could get it same day. I called again on thursday to confirm the part had not shipped and immediatly canceled the order. I received an email the next day saying the part had been shipped and they would not cover cost of shipping if I returned the part. This even though I DID cancel the order BEFORE the part was labelled as shiped. I contacted client service to inform them I did not agree on this, having done the necessary steps to make sure the item had not been shipped before I cancelled it. One week late, had still not received any information following that e-mail... very disapointed!After one week with no reply, I finaly left a 2 star review wich got me a reply withing 24 Hours. I managed to get informed that I would receive a return label to send the package free of cost, but with great sigh from the cutomer service employe. I could see her eyes rolling to the sky through the phone. Incident should be resolved (still waiting to see if I receive the mentionned return label first) but not with a pleasent customer service experience!
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We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
