I paid for the part before their 4pm Eastern time cutoff which states on their website will be shipped out the same day. I also paid for next-day air shipping, which would not allow me to use a PO Box. The part was not shipped out for 3 days, and they shipped it using USPS priority 2 day. They did refund me the cost of shipping after I called them, but USPS does not deliver to physical addresses in my town. I called and was laughed at by an employee and was then told there is only a 50-50 chance an item will be shipped out the same day if the order is placed after noon. They are falsely advertising on their website and sending next-day air shipments with 2-day services to cut down on their costs.
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We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
