I ordered a part for my kitchenaid through this site. After a while of not receiving it, I checked back and realized that my order had been cancelled as soon as it was submitted, due to a payment error on the site. I go by my middle name but have my first name on my credit cards- this has never been a problem, but it caused an issue here. From an UX perspective, this would be improved if I could fix the problem as I was entering my information, or if I got a clear notification immediately after placing the order with steps to fix it. As it currently stands, I had to do some digging to figure out that I hadn’t been charged and it hadn’t shipped. On the plus side, when I called in to get this sorted, customer service was very helpful, the part came extremely quickly, and it worked in my machine.
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We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
