The wrong part was sent. It took two weeks to get a prepaid return label. It’s been over two weeks since the product was received back and still no promised refund. The person I spoke to on the phone acted like two weeks for the label was not a big deal ‘it can be up to 30 days’ and a ‘refund usually doesn’t come until about three weeks after the return’. Absolutely no help and tried to tell me they’re busy with all the returns in line in front of me. They ‘deliver 16,000 packages a day’. I bet Amazon does at least four times that and their returns/refunds/customer service is gold star compared to this. They’ve had my money (almost $300) since May 19th and I haven’t encountered anyone helpful yet. There’s so many other companies to purchase items from, don’t mess with this one. I ordered from someone else, cheaper and received it and had it installed before I even got the return label on this. Big joke.Update. It took over four weeks after they received the incorrect part back for them to issue a refund. I got one helpful person at the four week mark who pushed it thru that day. It can be done after all. The multitude of folks I spoke with prior to that did not care AT ALL. It’s funny to me they want me to email now. I emailed them no less than ten times when this was all going on with NO response.
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We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
