I ordered a replacement grate for my GE Gas range on Dec 1, 2023. On Dec 14 when I opened the box I discovered a metal frame to make a balloon backdrop. I emailed photos of the box, shipping labels, contents and enquiry into the mixup immediately. I had to make several phone calls to get a response as they don’t respond to emails. At the end of December I was assured they were processing my refund and it would take 7-10 business days to hit my account. They were unable to ship the proper part and would have to refund me and have me reorder. Fine.3 weeks later still no refund. Spend several days trying to get through on the customer service line again. Finally get through, am assured of there was a delay on their end and they were now expediting my refund.At the beginning of February I get an email saying they need more information and ask for pictures, descriptions etc. all stuff that has been submitted. Still no reply to my replying with all requested material, again trying daily to call. I have reported this to my credit card company, better business bureau, and will continue to share this story everywhere so hopefully no one else wastes their money on me this bs, lying, scamming company.
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We have a passion for DIY and home repairs. We don't just sell parts – we provide the tools to help you at every stage of your repair from diagnosing the problem to installing the part. Our mission is to become the ultimate home repair resource for do-it-yourselfers. Our site is safe, secure and accredited by the Better Business Bureau. PartSelect.com ships from over 30 locations throughout the US - ensuring fast, reliable service across the country. You can call us at 1-888-260-4310 or email us at CustomerService@PartSelect.com.See more
