What went wrong? Terrible communication. No follow-through on information requests. Customer service is virtually non-existent. Phone calls go unanswered for long periods. There are no callbacks or updates. Out of nowhere, I received a message saying, 'it’s shipped,' when I had previously tried to add to my order. Luckily, I didn’t, but then I was told it was a special order, despite my multiple follow-ups over four weeks. Many other companies sell the same products; I strongly recommend choosing a different one for your money.
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